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Shenzhen OneTouch Business Service Ltd. (OneTouch in short), is a wholly owned subsidiary company of Alibaba Group, serving as the first and leading online platform providing professional import and export BPO (business process outsourcing) services to China’s small and medium-sized cross border trade enterprises.
Over the past decade, OneTouch has been a continuous force to drive the innovation of China’s traditional model of cross border trade, via its practices to bring business process operations online and hence to set up credit system for the enterprises based on the data it gathers.
OneTouch has been the No.1 import and export BPO service platform in China by consolidating scattered service resources of different sorts for cross border trade and financing to provide professional services including customs clearance, logistics and financing services to small and medium-sized enterprises at lower cost while with more efficiency.
OneTouch has been an Alibaba Group company in 2014 via a full acquisition, and become one of the most important parts of the cross border trade eco-system that Alibaba tries to build up. OneTouch has accumulated accurate cross border trade data of enterprises since it engages at the whole trading process, and based on the data, Alibaba launched its Trade Assurance (TA) service to build trust in trade, and protect buyers’ interests by providing a set of features to help ensure suppliers honor important details of the contract.
OneTouch enjoys a faster growth since joining Alibaba Group. From May 13th, 2014, OneTouch launched an export subsidy program for Chinese suppliers that exporters who choose OneTouch’s services receives 0.03 RMB subsidies for every 1 USD export in goods. In addition, it cooperates with 7 major commercial banks to provide financing services to Chinese suppliers based on its credits which comes from the trade data gathers at OneTouch. In terms of logistics services, by consolidating resources of shipping companies as well as freight forwarding services, OneTouch provides secure FCL(Full Container Load) and LCL ((Less Container Load) services with 100 percent transparent price.
As an Alibaba Group company, OneTouch upholds its corporate values of Customer First, Embrace Changes, Teamwork, Integrity, Passion, and Dedication, and strides forward to become a global leading cross border trade service platform.